testimonials
"I started working with Fathiea in 2017. My expectation of what INSIDERS was going to offer was a basic service where a mystery shopper posing as a client would review our service and give us feedback however within the first year with the help of Fathiea my company was not only able to improve our customer care and service but were able to upgrade our standard operating procedures, develop HR policies and internal trainings solely based on the reports from INSIDERS. Fast forward 8 years from what started as a project for one of my business locations , INSIDERS now carriers out the same service for 90 plus locations of my salons nationwide. Their work for us is now an integral part of our quality control and human resource management processes along with playing a key role in our business development. Insiders attention to detail, proactive nature, dynamic services and their ability to go above and beyond is simply unparalleled in our market. I am deeply grateful for the impact they’ve had on my companies growth and look forward to the future with them."
"As we’ve grown our restaurant group across multiple locations and brands, maintaining consistency in quality and service has become one of our biggest challenges. Scaling isn’t just about opening new outlets—it’s about ensuring every customer, in every location, has the same experience that made your brand special in the first place.
That’s where Insiders, led by Fathiea, has been invaluable. Their mystery shopping program has given us a clear, unbiased picture of our operations—highlighting both our strengths and the blind spots we wouldn’t have noticed internally. The structured feedback has allowed us to build accountability within our teams, fine-tune service standards, and ensure our customer promise remains intact as we expand."
“Fathiea (INSIDERS) was an absolute game-changer for our salons. Professional, discreet, and always available, she not only highlighted issues but helped us fix them — from SOPs to daily operations. Highly recommended for any business wanting to raise its standards!”
